Shipping policy
InSkin ("we", "us" and "our") is the operator of InSkin ("Website"). By placing an order through our Website, you agree to the shipping terms below. These terms are designed to make our processing, delivery and parcel support process clear.
Shipping Costs
We offer FREE US shipping on all orders.
Order Processing Time
Orders are usually processed within 1–3 business days after payment has been received.
Processing may take longer during busy periods, promotional events, national holidays or due to delays outside our control.
Our warehouse operates Monday to Friday during standard business hours, excluding national holidays.
US Standard Shipping
US Standard Shipping generally takes 2–5 business days after dispatch.
Please note that delivery times are estimates and may vary due to courier delays, stock availability, customs checks, seasonal demand or other circumstances outside our control.
Dispatch Time
Orders are usually dispatched within 1–3 business days after payment has been received.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.
Tracking Notifications
Once your order has been dispatched, you will receive a tracking link where available.
Tracking updates are provided by the shipping provider and may take time to appear after dispatch. Please allow time for the courier system to update.
Change Of Delivery Address
Delivery address changes can only be made before your order has been dispatched.
Please contact us as soon as possible at inskinstore@outlook.com if you need to update your delivery details. Once an order has been dispatched, we cannot guarantee that changes can be made.
P.O. Box Shipping
We can ship to P.O. Box addresses using postal services only. Courier delivery may not be available for these locations.
Items Out Of Stock
If an item in your order is out of stock, we will contact you where possible.
We may cancel and refund the out-of-stock item while dispatching the remaining items in your order.
Delivery Time Exceeded
If your order has not arrived within the estimated delivery timeframe, please contact us at inskinstore@outlook.com so we can look into this with the shipping provider.
Please include your order number and delivery address when contacting us.
Parcels Damaged In Transit
If your parcel arrives damaged, please contact us as soon as possible at inskinstore@outlook.com.
Please include:
- Your order number
- Clear photos of the parcel
- Clear photos of the damaged item
- Photos of the packaging and shipping label
If a parcel is visibly damaged at the point of delivery, please reject the parcel where possible and contact our customer service team.
Lost Parcels
If your parcel appears to be lost in transit, please contact us so we can raise an investigation with the shipping provider.
A refund or replacement may be processed once the courier has completed their investigation and confirmed the parcel as lost.
Incorrect Or Missing Items
If you receive an incorrect item or part of your order is missing, please contact us as soon as possible at inskinstore@outlook.com.
Please include your order number, photos of the items received and a clear description of the issue.
Cancellations
If you wish to cancel your order, please contact us as soon as possible.
We may be able to cancel your order before it has been dispatched. Once your order has been dispatched, it cannot be cancelled and you will need to follow our returns process.
Supplement & Skincare Product Returns
Due to the nature of supplements, skincare products, health products and hygiene-sensitive goods, any returned products must be:
- Unused – Products must not be opened, tested, applied, consumed or used.
- Sealed – Safety seals, hygiene seals, tamper-proof seals and protective seals must remain intact.
- In Original Packaging – Products must be returned in their original bottle, tub, pouch, jar, tube, box or outer packaging.
- In Resaleable Condition – Products must be clean, complete, undamaged and suitable for resale.
For hygiene, safety and quality reasons, we cannot accept returns for supplements or skincare products that have been opened, used, unsealed, tested, consumed, applied or removed out of their original packaging.
This does not affect your rights if an item is faulty, damaged or incorrect.
Customer Service
For all shipping and delivery enquiries, please contact us at: